Please browse our list of our most frequently asked questions below.

Can I own a pet dog or cat in my apartment?

We normally welcome well behaved pets, but do ask the sales consultant at the development you are interested in for more information. Terms and conditions apply.

How much is your service charge?

Our service charge varies between developments due to their varying sizes and facilities. However, they are formulated in the same way throughout the country. We calculate the total cost to maintain the development and split it between each apartment. However, an owner of a one bedroom apartment will pay less than the owner of a larger two bedroom apartment. In addition to service charge, ground rent is also payable.

For example, the weekly service charge at our Hartley Wintney development is £56.25 (including £10.10 ground rent) for a one bedroom apartment, and £80.67 (including £11.44 ground rent) for a two bedroom apartment.

What does your service charge cover?

Our management costs and service charges reflect the expectations of our owners and the landlord (Renaissance Retirement Ltd) and the range of services required under the terms of the lease. In our retirement living developments, the service charge covers a range of services provided for homeowners, including:

  • The on-site concierge
  • Careline monitoring
  • Emergency call equipment
  • Buildings insurance
  • Electricity in the communal areas
  • Water and sewage
  • Ground maintenance (including gardening)
  • Window cleaning
  • Communal area cleaning and materials
  • Redecoration fund
  • Lift maintenance
  • Access to the chauffeur driven vehicle (please ask for details)
  • Sundries

Will your service charge increase after I move in?

Our service charges are fixed annually and reflect the costs of the services we procure on behalf of our homeowners. We share the individual costs that make up the service charge with homeowners and outline how each charge is calculated. The service charge for each year is set in consultation with homeowners.

Is it more expensive to live in a Renaissance apartment than my current home?

Our owners have found that moving into a Renaissance Retirement apartment, managed by our Renaissance Management Company, can be more cost-effective than living in a typical 3/4 bedroom house. Heating costs are often a lot lower due to modern insulation, energy efficiency construction methods and the more manageable size of your new apartment. You can download a useful comparison sheet by clicking here.

Are your apartments furnished?

The apartments come unfurnished. However, quality carpets are installed throughout (except in bathrooms and kitchens).

What does buying off-plan mean?

We typically offer our new apartments for sale before they have been built. This may feel a little strange, but it means you have first choice of the plots which are typically varied in their advantages. Once you reserve there is generally a few months until construction has been completed and you can move in. This gives you lots of time to plan the sale of your existing home. Remember, our free of charge SmoothMove service is on hand to make your move as stress-free as possible!

What is ground rent?

Ground rent is the freeholder’s charge for land on which leasehold buildings stand. With Renaissance developments, the freeholder retains a substantial investment in a proportion of the development, including the concierge office, the owners’ drawing room, the garden areas, car park, etc. The ground rent is designed to ensure that the freeholder maintains sufficient interest in the investment to provide effective management for homeowners.

How do I pay ground rent?

Ground rent is payable yearly as set out in the lease.

Do I have to pay the service charge when the apartment becomes vacant?

When an apartment becomes vacant it is important that the service charge continues to be paid to maintain the efficient provision of services across the development and for the security of the other homeowners.

Is council tax included in the service charge?

Council tax is not included within the service charge. This is the responsibility of the owner of the apartment. For information on council tax bands, please ask the sales consultant at the development you are interested in.

Do you offer part exchange?

Yes we do, and a lot of our owners have found this helpful. You can find out more about part exchange by clicking here. Do bring it up with one of our sales consultants when you take the tour – they’ll be happy to share the information with you.

Do you rent apartments?

We currently market our properties for purchase only. If you are looking to rent a retirement property, we would advise contacting your local estate agents to ask what is currently available to rent in the area.

Can I obtain a small mortgage to purchase a Renaissance apartment?

Yes, it is possible to take out a mortgage against one of our apartments. A number of lenders offer specialist retirement property mortgages. For further information please ask the sales consultant at the development you are interested in.

Can you help me with the organisation of the move?

Yes, of course. We have all the skills and time to help take the pressure off your move. Whether it’s dealing with intermediaries or providing a packing and removals service, we can arrange it on your behalf. You can visit our SmoothMove page for more information about our completely free of charge moving service.

What deposit will I be required to pay to secure my apartment?

You will be required to pay a deposit of £1,000 to secure a new one bedroom apartment, and a deposit of £2,000 to secure a new two bedroom apartment. Please note this deposit is non-refundable but will be deducted from the cost of your apartment when you move to purchase. We recommend asking the sales consultant at your chosen development for more information. Terms and conditions apply.

Does the apartment come with a shower or bath?

Every Renaissance apartment is fitted with a shower in the bathroom and en-suite. However, by agreement we can install a bath at the owner’s request. Terms and conditions apply. Please ask the sales consultant for more details.

Are your apartments sound proofed?

Yes and they are built to comply fully with building regulations which cover sound proofing.

Does your apartment come with its own washing machine?

Yes, each apartment has a combined washing machine/tumble dryer installed. There are no communal laundry facilities at any of our developments.

If I buy a Renaissance apartment but I am not ready to live in it, can I rent it out?

Yes you can, but the tenant must comply with the age limit and other criteria for occupiers set out in the lease.

Which council tax band do Renaissance apartments fall within?

Council tax bands vary between location and development. Please ask the sales consultant at the development you are interested in for more information. Council tax bands can be found at:

Do you provide your own management services?

Yes we do. Each and every Renaissance development is managed by the Renaissance Property Management company.

What is the minimum age requirement to purchase and live in a Renaissance Retirement independent living apartment?

Generally the minimum age for occupiers is 60 years. In the case of joint occupiers, one of whom is over 60, the other must be over 55. In some cases however the local council require us to impose a higher minimum age limit such as state pension age. Please check with the sales consultant at your preferred development.

Do you charge a transfer or exit fee on the subsequent sale of an apartment in one of your new developments?

There is no exit fee payable to the landlord (Renaissance Retirement Ltd) on the sale of an apartment but there is an administration charge, currently £750, for granting the consent for the transfer. In addition, if the sale is to a person who will not be the occupier of the apartment a deed of covenant will be necessary and there is an administration fee for this which is currently £750.

Can my friends and family stay at the development?

Yes, we warmly welcome guests of our owners. There is a guest suite at each development, comprising en-suite facilities, a TV and tea and coffee making facilities. We charge £15 for one person per night, and £20 for two people per night.

Is there a safe and secure car park at your developments?

Yes, all of our developments have safe and secure parking, most with gated access. When you reserve an apartment, you will have the option to nominate a car park space (if one is available). This is charged at £250 per year and is renewable annually. Terms and conditions apply. Please speak to the sales consultant at the development you are interested in for more information about nominating a car park space, and to find out how many spaces are available. Please be aware that any vehicle parked on-site will require a valid MOT certificate, be properly taxed and insured, and the owner must have a full and valid driving licence.

Do induction cooktops interfere with cardiac pacemakers?

If you have an induction hob for cooking, keep a distance of at least 60 centimetres (2 feet) from your pacemaker, as this type of hob generates an electromagnetic field that may interfere with your pacemaker settings. You may have to consider changing your induction hob for a ceramic alternative if you have a pacemaker fitted.
You can download a copy of our FAQs by clicking here.